12 Months Warranty Terms and Conditions

The "Warranty" mentioned here applies in addition to the warranties mentioned in the New Zealand Consumer Guarantees Act.

The package of your good should be well-protected. It will come with a warranty card that has all the information about product defects and damages caused by acts out of our control, so reach out to the manufacturer for more details on what you can do next along with their contact number listed on this document.

If your product receives damages within 12 months of purchase, your warrantor may:

(i) Agree to repair said product,
(ii) Agree to replace said product,
(iii) Agree to give you store credit, or,
(iv) In cases where repair or replacement isn't possible, refund you the full amount.

This warranty begins the one year period from the date of delivery. If you do not have documentation that proves when your order was delivered, then it will be considered to begin 3 days after dispatch. To make a claim under this warranty, get in touch with us using our contact page along with proof of purchase and pictures or descriptions of what has gone wrong.

Our Support Team will then guide you through the entire process, as well as arrange for a doorstep pick-up of the damaged product at our cost.

The warranty shall not be applicable in the following and related cases:

The damage was caused in foreseeable circumstances or was tampered with by unauthorized personnel.

  1. The damage was caused due to the involvement of a third-party.
  2. Batteries will not be covered under warranty after the expiry of its normal life.

 Products lost/misplaced/stolen will not be considered for warranty claims.